Refund policy

At Planteater, all of our cakes and slices are handmade in our dedicated vegan and gluten-free kitchen. As our products are perishable, we have a clear policy to ensure quality and fairness for everyone.
Perishable Goods:

Due to the nature of our products, we are unable to accept returns or offer refunds for change of mind.  Please ensure your order details (flavours, sizes, delivery address, dates) are correct at the time of ordering.

Damaged or Incorrect Orders:

If your order arrives damaged or incorrect, please:
* Notify us within 4 hours of delivery
* Email clear photos of the product and packaging
* Include your order number and delivery details

Once assessed, we may offer:
* A replacement (where possible), or
* A partial or full refund

Refunds will be processed back to your original payment method.

Courier & Delivery:

We take great care in packaging our cakes and slices securely for transport.  However, once your order leaves our kitchen, we are not liable for:

* Delays caused by courier services
* Damage due to mishandling during transit
* Parcels left unattended

We strongly recommend ensuring someone is available to receive chilled deliveries immediately.

Storage Responsibility:

All cakes and slices must be refrigerated upon arrival.  We are not responsible for product quality issues resulting from:

* Incorrect storage
* Exposure to heat
* Delayed refrigeration

Cancellation Policy:

* Orders cancelled 48 hours or more before dispatch may receive a refund (minus any processing fees).
* Orders cancelled within 48 hours of dispatch are non-refundable, as preparation will have already begun.

Custom or large wholesale orders may require longer notice periods. 

Wholesale Orders:

Wholesale orders are non-refundable once confirmed.Any quality concerns must be reported within 4 hours of delivery with supporting photos.If you have any concerns, please contact us at:planteater95@gmail.com
We value your support and are committed to delivering beautiful, nourishing treats every time.